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Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators

Kosmoski, Georgia J.

Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators by Georgia J. Kosmoski and Dennis R. Pollack - New Delhi: Sage Publications 2000 - xii, 108p. 23 cm x 15 cm

ISBN: 0803968094

Subjects--Topical Terms:
aggressiveness
behaviour modification
conflict management
dependent personal
handling legitimate complaints
humiliation
mediation
school administrators
United State

Dewey Class. No.: 371.2 / KOS

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