The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company
Michelli, Joseph A.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company by Joseph A. Michelli - New Delhi: Tata McGraw-Hill 2008 - xvi, 284p., notes, ind. 22 cm x 14 cm
9780070221741
case studies
corporate culture
customer services
define and refine
empower through trust
leadership
management
Ritz-Carlton Hotels (Firm)
success in business
total quality management
658.4092 / MIC
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company by Joseph A. Michelli - New Delhi: Tata McGraw-Hill 2008 - xvi, 284p., notes, ind. 22 cm x 14 cm
9780070221741
case studies
corporate culture
customer services
define and refine
empower through trust
leadership
management
Ritz-Carlton Hotels (Firm)
success in business
total quality management
658.4092 / MIC