Customer relationship management : concepts and technologies (Record no. 10739)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01233nam a2200409Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210429s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781138789838 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BUT |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Buttle, Francis Buttle |
| 245 #0 - TITLE STATEMENT | |
| Title | Customer relationship management : concepts and technologies |
| Statement of responsibility, etc. | by Francis Buttle and Stan Maklan |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York: |
| Name of publisher, distributor, etc. | Routledge |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxv, 400p., ref., ind. |
| Dimensions | 24 cm x 18 cm |
| 365 ## - TRADE PRICE | |
| Price type code | INR |
| Price amount | 625 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | analytical |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | business and economics |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | consumer behaviour |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CRM |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | customer portfolio management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | customer retention |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | cutomer related database |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | implementing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | managing the customer lifecycle |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | marketing automation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | operational CRM |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | planning to succeed |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | sales force automation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | service automation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | strategic CRM |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | understanding customer relationship |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Maklan, Stan |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Coded location qualifier | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| KEIC | KEIC | 09/04/2015 | Kushal Books | 69/2 | 625.00 | Bill No.: 702 Date: 2015-09-02 | 1 | 658.812 BUT | 12703 | 06/23/2025 | 06/28/2022 | 625.00 | 04/29/2021 | Books | ||||
| KEIC | KEIC | 09/04/2015 | Kushal Books | 69/2 | 625.00 | Bill No.: 702 Date: 2015-09-02 | 658.812 BUT | 13292 | 04/29/2021 | 625.00 | 04/29/2021 | Books | ||||||
| KEIC | KEIC | 09/04/2015 | Kushal Books | 69/2 | 625.00 | Bill No.: 702 Date: 2015-09-02 | 658.812 BUT | 13293 | 04/29/2021 | 625.00 | 04/29/2021 | Books | ||||||
| KEIC | KEIC | 09/04/2015 | Kushal Books | 69/2 | 625.00 | Bill No.: 702 Date: 2015-09-02 | 658.812 BUT | 13294 | 04/29/2021 | 625.00 | 04/29/2021 | Books | ||||||
| KEIC | KEIC | 09/04/2015 | Kushal Books | 69/2 | 625.00 | Bill No.: 702 Date: 2015-09-02 | 658.812 BUT | 13295 | 04/29/2021 | 625.00 | 04/29/2021 | Books |