Telephone courtesy and customer service: be your company's lifeline to customers (Record no. 13325)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00679nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210429s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788130918464 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | FIN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Finch, Lloyd C. |
| 245 #0 - TITLE STATEMENT | |
| Title | Telephone courtesy and customer service: be your company's lifeline to customers |
| Statement of responsibility, etc. | byLloyd C. Finch |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi: |
| Name of publisher, distributor, etc. | Viva Books Private Limited |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxxix, 425p., bib. |
| Dimensions | 22 cm x 14 cm |
| 365 ## - TRADE PRICE | |
| Price type code | INR |
| Price amount | 245 |
| 490 ## - SERIES STATEMENT | |
| Series statement | Viva-crisp fifty-minute |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | telephone etiquette |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| KEIC | KEIC | 12/14/2016 | Books India | 245.00 | Bill No.: 55523 Date: 2016-12-07 | 658.8 FIN | 15297 | 05/22/2023 | 245.00 | 04/29/2021 | Books |