What to say to a porcupine : 20 humorous tales that get to the heart of great customer service, / by Richard S. Gallagher by Richard S. Gallagher

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TextLanguage: English Publication details: New Delhi: BPI India Pvt. Ltd. 2012Description: xiv, 111p., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 GAL (Browse shelf(Opens below))		Available		10421

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Previous	658.812 FUT The future of relationship marketing	658.812 GAL Managing customer value : creating quality and service that customer can see	658.812 GAL The Apple experience : the secrets of delivering insanely great customer service	658.812 GAL What to say to a porcupine : 20 humorous tales that get to the heart of great customer service, / by Richard S. Gallagher	658.812 GED Through the customer's eyes : improving the company's results with the COReTM method	658.812 GEO Effective customer service : ten steps for technical professions	658.812 GOO Monitoring, measuring, and managing customer service	Next

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