Customer service on the internet : building relationships, increasing loyalty, and staying competitive by Jim Sterne

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TextLanguage: English Publication details: New York: John Wiley and Sons, Inc. 2000Edition: 2nd edDescription: xvi, 351p., ind. 24 cm x 19 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Books	KEIC	658.81202854678 STE (Browse shelf(Opens below))	Available	3077

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Previous	658.812 ZIK Customer relationship management : integrating marketing strategy and information technology	658.812028 VER How to win customers in the digital world : total action or fatal inaction	658.81202854 SEY Customers.com : how to create a profitable business strategy for the internet and beyond	658.81202854678 STE Customer service on the internet : building relationships, increasing loyalty, and staying competitive	658.8120954 BAL Customer-driven services management	658.81221 BUR The handbook of key customer relationship management : the definitive guide to winning, managing and development key account business	658.816 CRA Smarter pricing : how to capture more value in your market	Next

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