CRM at the speed of light : capturing and keeping customers in internet real time by Paul Greenberg

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TextLanguage: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2001Description: xxiii, 360p., app., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 GRE (Browse shelf(Opens below))		Available		3584

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Previous	658.812 GEO Effective customer service : ten steps for technical professions	658.812 GOO Monitoring, measuring, and managing customer service	658.812 GOT Sense and respond : how successful organizations listen to customers and create new products continuously	658.812 GRE CRM at the speed of light : capturing and keeping customers in internet real time	658.812 GRI Customer winback : how to recapture lost customers and keep them loyal	658.812 GRI Customer loyalty : how to earn it how to keep it	658.812 HAN Customer satisfaction : how to maximize, measure, and market your company's ultimate product	Next

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