Recommended by: Shailendra Raj Mehta

Content:

Part I: Setting the stage. Introduction: Why friction is terrible and wonderful, and how you can fix it
Our friction project
Part II: The elements friction fixing. A trustee of others' time
Friction forensics: The easy way or the hard way?
How friction fixers do their work: The help pyramid
Part III: The friction traps: Intervention points for friction fixers. Oblivious leaders: Overcoming power poisoning
Addition sickness: Putting the subtraction mindset to work
Broken connections: On preventing coordination snafus
Jargon monoxide: On the drawbacks and (limited) virtues of hollow and impenetrable babble
Fast and frenzied: When and how to apply good friction
Part IV: The wrap-up. Your friction project