What customers really want : how to bridge the gap between what your organization offers and what your clients crave by Scott McKain

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Material type: Text

TextLanguage: English Publication details: Nashville: Thomas Nelson Publishers 2005Description: xxviii, 195p., notes 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 MCK (Browse shelf(Opens below))		Available		7031

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Previous	658.812 MAR Quality customer service for front line staff	658.812 MAR Quality customer service : satisfy customer it's everybody's job	658.812 MCK The relationship-based enterprise : powering business success through customer relationship management	658.812 MCK What customers really want : how to bridge the gap between what your organization offers and what your clients crave	658.812 MCK Total access : giving customers what they want in an anytime, anywhere world	658.812 MEH Customer success : how innovative companies are reducing churn and growing recurring revenue	658.812 MEH Why my horse doesn't smile : learn to serve your customer	Next

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