The loyalty effect : the hidden force behind growth, profits, and lasting values by Frederick F. Reichheld with Thomas Teal

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TextLanguage: English Publication details: Boston: Harvard Business School Press 1996Description: xii, 323p., notes, ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Books	KEIC	658.4 REI (Browse shelf(Opens below))	Available	2268

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