Beyond loyalty : the next generation of strategic customer relationship management by Pierre Chenet and Jon Ivar Johansen

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TextLanguage: English Publication details: New Delh: Prentice-Hall of India Private Limited 2006Description: ix, 110p., bib. 22 cm x 14 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 CHE (Browse shelf(Opens below))		Available		6033

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Previous	658.812 BUT Customer relationship management : concepts and technologies	658.812 BUT Customer relationship management : concepts and tools	658.812 CAS Customer devotion: Create wildly passionate customers to dramatically grow your brand	658.812 CHE Beyond loyalty : the next generation of strategic customer relationship management	658.812 CHO Effective CRM using predictive analytics	658.812 COL Collaborative customer relationship management : taking CRM to the next level	658.812 COO Complaint management excellence : creating customer loyalty through service recovery	Next

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