Service breakthroughs: changing the rules of the game by James L. Heskett, W. Earl Sasser, Jr., and Christopher W. L. Hart

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TextLanguage: English Publication details: New York: Free Press 1990Description: xii, 306p., app., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 HES (Browse shelf(Opens below))		Available		1751

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Previous	658.812 HAN Customer satisfaction : how to maximize, measure, and market your company's ultimate product	658.812 HAR Harvard business review on customer relationship management	658.812 HAR Harvard business review on customer relationship management	658.812 HES Service breakthroughs: changing the rules of the game	658.812 HES The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value	658.812 HIE Best practices : building your business with Arthur Andersen's global best practices	658.812 HIE Best practices : building your business with Arthur Andersen's global best practices	Next

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