The DNA of customer experience : how emotions drive value by Colin Shaw

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TextLanguage: English Series: ACHE management seriesPublication details: New York: Palgrave Macmillan 2007Description: xx, 166p., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 SHA (Browse shelf(Opens below))		Available		6579

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Previous	658.812 SEY The customer revolution : how to thrive when customers are in control	658.812 SHA Building great customer experiences	658.812 SHA Customer relationship management : a strategic perspective	658.812 SHA The DNA of customer experience : how emotions drive value	658.812 SHA The intuitive customer : 7 imperatives for moving your customer experience to the next level	658.812 SIG Connected strategy : building continuous customer relationships for competitive advantage	658.812 SMI E-Loyalty : hoe to keep customers coming back to your website	Next

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