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161.
Complaint management excellence : creating customer loyalty through service recovery by Sarah Cook by
  • Cook, Sarah
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012
Availability: Items available for loan: KEIC (1)Call number: 658.812 COO.

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162.
Precision marketing : maximizing revenue through relevance by Sandra Zoratti and Lee Gallagher by
  • Zoratti, Sandra
  • Gallagher, Lee
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012
Availability: Items available for loan: KEIC (1)Call number: 658.802 ZOR.

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163.
Emotional fitness coaching : how to develop a positive and productive workplace for leaders, managers and coaches by Warren Redman by
  • Redman, Warren
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012
Availability: Items available for loan: KEIC (1)Call number: 658.407124 RED.

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164.
The consumer mind : brand perception and the implication for marketers by Pepe Martinez and Millward Brown by
  • Martinez, Pepe
  • Brown, Millward
Material type: Text Text
Language: English
Publication details: London: Kogan Page Limited 2012
Availability: Items available for loan: KEIC (1)Call number: 658.8343 MAR.

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165.
The retail champion : 10 steps to retail success by Clare Rayner by
  • Rayner, Clare
Material type: Text Text
Language: English
Publication details: London: Kogan Page Limited 2012
Availability: Items available for loan: KEIC (1)Call number: 658.87 RAY.

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166.
The better mousetrap : brand invention in a media democracy by Simon pont by
  • Pont, SImon
Material type: Text Text
Language: English
Publication details: Philadelphia: Kogan Page Limited 2013
Availability: Items available for loan: KEIC (1)Call number: 658.827 PON.

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167.
Green logistics : improving the environmental sustainability of logistics by
  • Mickinnon, Alan (ed.)
  • Browne, Michael (ed.)
  • Whiteing, Anthony (ed.)
Edition: 2nd ed.
Material type: Text Text
Publication details: Philadelphia: Kogan Page Limited 2012
Availability: Items available for loan: KEIC (1)Call number: 658.70286 GRE.

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168.
Creativity at work : supercharge your brain and make your ideas stick by Ros Taylor by
  • Taylor, Ros
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 650.1 TAY.

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169.
The complete marketer : 60 essential concepts for marketing excellence by Malcolm McDonald and Mike Meldrum by
  • McDonald, Malcolm
  • Meldrum, Mike
Material type: Text Text
Language: English
Publication details: London: Kogan Page Limited 2013
Availability: Items available for loan: KEIC (1)Call number: 658.8 MCD.

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170.
How to sell to retail : the secrets of getting your product to market by Clare Rayner by
  • Rayner, Clare
Material type: Text Text
Language: English
Publication details: Philadelphia: Kogan Page Limited 2013
Availability: Items available for loan: KEIC (1)Call number: 658.804 RAY.

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171.
Dealing with difficult people by Roy Liley by
  • Liley, Roy
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 650.13 LIL.

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172.
Decision making and problem solving by John Adair by
  • Adair, John
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 658.403 ADA.

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173.
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Develop your assertiveness by Sue Bishop by
  • Bishop, Sue
Edition: 3rd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 650.13 BIS.

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174.
Develop your leadership skills by John Adair by
  • Adair, John
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2007
Availability: Items available for loan: KEIC (1)Call number: 658.4092 ADA.

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175.
Develop your presentation skills by Theo Theobald by
  • Theobald, Theo
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 658.452 THE.

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176.
Effective NLP skills by Richard Youell and Christina Youell by
  • Youell, Richard
  • Youell, Christina
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 158.9 YOU.

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177.
How to manage people by Michael Armstrong by
  • Armstrong, Michael
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 658.3 ARM.

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178.
How to write a business plan by Brian Finch by
  • Finch, Brian
Edition: 4th ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 658.4012 FIN.

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179.
How to write a marketing plan by John Westwood by
  • Westwood, John
Edition: 4th ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 658.802 WES.

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180.
How to write reports and proposals by Patrick Forsyth by
  • Forsyth, Patrick
Edition: 3rd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page India 2013
Availability: Items available for loan: KEIC (1)Call number: 808.06665 FOR.

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