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	21.	Business process mapping : improving customer satisfaction by J. Mike Jacka and Paulette J. Keller by Jacka, J. Mike Keller, Paulette J Material type: Text Language: English Publication details: New York: John Wiley and Sons, Inc. 2002 Availability: Items available for loan: KEIC (1)Call number: 658.812 JAC. Place hold Add to cart (remove)
	22.	Email marketing using email to reach your target audience and build customer relationships by Jim Sterne and Anthony Priore by Sterne, Jim Priore, Anthony Material type: Text Language: English Publication details: New York: John Wiley and Sons, Inc. 2000 Availability: Items available for loan: KEIC (1)Call number: 658.84 STE. Place hold Add to cart (remove)
	23.	Relationship marketing : new strategies, techniques and technologies to win the customers you want and keep them forever by Ian Gordon by Gordon, Ian Material type: Text Language: English Publication details: Ontario: John Wiley and Sons Canada, Ltd. 1998 Availability: Items available for loan: KEIC (1)Call number: 658.802 GOR. Place hold Add to cart (remove)
	24.	Customer relationship management : a strategic imperative in the world of e-business by Brown, Stanley A. (ed.) Material type: Text Publication details: Ontario: John Wiley and Sons Canada, Ltd., 2000 Availability: Items available for loan: KEIC (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
	25.	Passionate and profitable : why customer strategies fail and ten steps to do them right by Lior Arussy by Arussy, Lior Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons, Inc. 2005 Availability: Items available for loan: KEIC (1)Call number: 658.802 ARU. Place hold Add to cart (remove)
	26.	It's all about service : how to lead your people to care for your customers by Ray Pelletier by Pelletier, Ray Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons 2005 Availability: Items available for loan: KEIC (1)Call number: 658.812 PEL. Place hold Add to cart (remove)
	27.	Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertising by Joseph Jaffe by Jaffe, Joseph Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons, Inc. 2005 Availability: Items available for loan: KEIC (1)Call number: 659.1 JAF. Place hold Add to cart (remove)
	28.	Build your customer strategy : a guide to creating profitable customer relationships by James G. Barnes by Barnes, James G Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons 2006 Availability: Items available for loan: KEIC (1)Call number: 658.812 BAR. Place hold Add to cart (remove)
	29.	The eleventh commandment : transforming to "Own" customers by Sandra Vandermerwe by Vandermerwe, Sandra Material type: Text Language: English Publication details: Chichester: John Wiley and Sons Limited 1996 Availability: Items available for loan: KEIC (1)Call number: 658.812 VAN. Place hold Add to cart (remove)
	30.	The future of competition co creating unique value with customers by C. K. Prahalad and Venkat Ramaswamy by Prahalad, C. K Ramaswamy, Venkat Material type: Text Language: English Publication details: New Delhi: Penguin Books Indai P. Ltd. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.4 PRA. Place hold Add to cart (remove)
	31.	Marketing strategy : customers and competition by Steven P. Schnaars by Schnaars, Steven P Edition: 2nd ed. Material type: Text Language: English Publication details: New York: The Free Press 1998 Availability: Items available for loan: KEIC (1)Call number: 658.802 SCH. Place hold Add to cart (remove)
	32.	The customer marketing method : how to implement and profit from customer relationship mangement by Jay Curry and Adam Curry by Curry, Jay Curry, Adam Material type: Text Language: English Publication details: New York: The Free Press 2000 Availability: Items available for loan: KEIC (1)Call number: 658.812 CUR. Place hold Add to cart (remove)
	33.	Simplicity marketing : end brand complexity, clutter, and confusion by Steven M.Cristol and Peter Sealey by Cristol, Steven M Sealey, Peter Edition: 1st ed. Material type: Text Language: English Publication details: New York: The Free Press A Division of Simon and Schuster, Inc 2000 Availability: Items available for loan: KEIC (4)Call number: 658.8 CRI, ... Place hold Add to cart (remove)
	34.	Market driven organization : understanding, attracting, and keeping valuable customers by George S. Day by Day, George S Material type: Text Language: English Publication details: New York: The Free Press 1999 Availability: Items available for loan: KEIC (1)Call number: 658.8 DAY. Place hold Add to cart (remove)
	35.	The cluetrain manifesto : the end of business as usual by Rick Levine, Christopher Locke, Doc Searls and David Weinberger by Levine, Rick Locke, Christopher Searls, Doc Weinberger, David Material type: Text Language: English Publication details: New York: Perseus Books 2000 Availability: Items available for loan: KEIC (1)Call number: 303.4833 LEV. Place hold Add to cart (remove)
	36.	Lean solutions : how companies and customers can create value and wealth together by James P. Womack and Daniel T. Jones by Womack, James P Jones, Daniel T Material type: Text Language: English Publication details: London: Simon and Schuster UK Ltd. 2007 Availability: Items available for loan: KEIC (1)Call number: 658.812 WOM. Place hold Add to cart (remove)
	37.	Consumer insight : how to use data and market research to get closer to your customer by Stone, Merlin (ed.) Bond, Alison (ed.) Foss, Bryan (ed.) Material type: Text Publication details: New York: Paramount Market Publishing Inc. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.834 STO. Place hold Add to cart (remove)
	38.	Profit brand : how to increase the profitability, accountability and sustainability of brands by Nick Wreden by Wreden, Nick Material type: Text Language: English Publication details: New Delhi: Kogan Page 2007 Availability: Items available for loan: KEIC (1)Call number: 658.827 WRE. Place hold Add to cart (remove)
	39.	Internal marketing : tools and concepts for customer-focused management by Pervaiz K. Ahmed and Mohammed Rafiq by Ahmed, Pervaiz K Rafiq, Mohammed Material type: Text Language: English Publication details: Oxford: Butterworth-Heinemann 2003 Availability: Items available for loan: KEIC (1)Call number: 658.8 AHM . Place hold Add to cart (remove)
	40.	Microsoft CRM for dummies by Joel Scott and Michael DeLisa by Scott, Joel DeLisa, Michael Series: For dummies Material type: Text Language: English Publication details: Hoboken, NJ: Wiley Publishing Inc 2003 Availability: Items available for loan: KEIC (1)Call number: 658.812 SCO. Place hold Add to cart (remove)

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Your search returned 169 results.