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601.	Image from Amazon.com	Strtegic marketing : text and cases, the Indian perspective (with CD) by S. Shajahan by Shajahan, S Material type: Text Language: English Publication details: New Delhi: Viva Books 2010 Availability: Items available for loan: KEIC (1)Call number: 658.8 SHA. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
602.	Image from Amazon.com	Successful marketing : get brilliant results fast by Pauline Rowson by Rowson, Pauline Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2010 Availability: Items available for loan: KEIC (1)Call number: 658.8 ROW. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
603.	Image from Amazon.com	Successful customer service: get brilliant results fast by Pauline Rowson by Rowson, Pauline Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2013 Availability: Items available for loan: KEIC (1)Call number: 658.812 ROW. Place hold Save to lists Add to cart (remove)
604.	Image from Amazon.com	Calming upset customers : stay in control in any situation by Rebecca Morgan by Morgan, Rebecca Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.812 MOR. Place hold Save to lists Add to cart (remove)
605.	Image from Amazon.com	Superstar customer service : it's all about C.A.R.E. by Rick Conlow and Doug Watsabaugh by Conlow, Rick Watsabaugh, Doug Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.81 CON. Place hold Save to lists Add to cart (remove)
606.	Image from Amazon.com	Quality customer service : satisfy customer it's everybody's job by William Martin by Martin, William Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.812 MAR. Place hold Save to lists Add to cart (remove)
607.	Image from Amazon.com	Telephone skills that satisfy customers : unleash the full potential of the telephone by Rick Conlow and Doug Watsabaugh by Conlow, Rick Watsabaugh, Doug Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 651.73 CON. Place hold Save to lists Add to cart (remove)
608.	Image from Amazon.com	Telephone courtesy and customer service: be your company's lifeline to customers byLloyd C. Finch by Finch, Lloyd C Series: Viva-crisp fifty-minute Edition: 5th ed. Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2011 Availability: Items available for loan: KEIC (1)Call number: 658.8 FIN. Place hold Save to lists Add to cart (remove)
609.	Image from Amazon.com	Customer relationship management : concepts and tools by Francis Buttle by Buttle, Francis Material type: Text Language: English Publication details: Noida: Elsevier India Private Limited 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 BUT. Place hold Save to lists Add to cart (remove)
610.	Local cover image Image from Amazon.com	Marketing intelligence : concepts and cases by Devi, R. J. (ed.) Material type: Text Publication details: Hyderabad: ICFAI University Press 2008 Availability: Items available for loan: KEIC (1)Call number: 658 MAR. Place hold Save to lists Add to cart (remove)
611.	Image from Amazon.com	Wal-Mart expansion strategy : the success story by Selvan, N. Kalai (ed.) Material type: Text Publication details: Hyderabad: The Icfai University Press 2008 Availability: Items available for loan: KEIC (1)Call number: 381.1490973 WAL. Place hold Save to lists Add to cart (remove)
612.	Image from Amazon.com	Retail management by Patrick M. Dunne and Robert F. Lusch by Dunne, Patrick M Lusch, Robert F Material type: Text Language: English Publication details: New Delhi: Cengage Learning India Pvt. Ltd 2009 Availability: Items available for loan: KEIC (1)Call number: 658.87 DUN. Place hold Save to lists Add to cart (remove)
613.	Image from Amazon.com	Retail : business 2000 by Maria Townsley by Townsley, Maria Material type: Text Language: English Publication details: New Delhi: Cengage Learning India Pvt. Ltd. 2009 Availability: Items available for loan: KEIC (1)Call number: 658.87 TOW. Place hold Save to lists Add to cart (remove)
614.	Image from Amazon.com	Retailing : an introduction by Roger Cox and Paul Brittain by Cox, Roger Brittain, Paul Edition: 5th ed. Material type: Text Language: English Publication details: New Delhi: Pearson Education Inc. 2008 Availability: Items available for loan: KEIC (2)Call number: 658.87 COX, ... Place hold Save to lists Add to cart (remove)
615.	Image from Amazon.com	Strategic brand management : building, measuring, and managing brand equity by Kevin Lane Keller by Keller, Kevin Lane Edition: 3rd ed. Material type: Text Language: English Publication details: Delhi: Pearson Education 2009 Availability: Items available for loan: KEIC (17)Call number: 658.827 KEL, ... Place hold Save to lists Add to cart (remove)
616.	Image from Amazon.com	A complete and balanced service scorecard : creating value through sustained performance improvement by Rajesh K. Tyagi and Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Material type: Text Language: English Publication details: New Jersey: Pearson Education Inc. 2008 Availability: Items available for loan: KEIC (1)Call number: 658 TYA. Place hold Save to lists Add to cart (remove)
617.	Image from Amazon.com	Customer relationship management by Ed Peelen by Peelen, Ed Material type: Text Language: English Publication details: New Delhi: Pearson Education 2009 Availability: Not available: KEIC: Checked out (1). Place hold Save to lists Add to cart (remove)
618.	Image from Amazon.com	Services marketing : people, technology, strategy by Christopher Lovelock, Jochen Wirtz and Jayanta Chatterjee by Lovelock, Christopher Chatterjee, Jayanta Wirtz, Jochen Edition: 6th ed. Material type: Text Language: English Publication details: New Delhi: Pearson Education (Singapore) Pte. Ltd. 2010 Availability: Items available for loan: KEIC (1)Call number: 658.804 LOV. Place hold Save to lists Add to cart (remove)
619.	Image from Amazon.com	Sales management : shaping future sales leaders by John, F. Tanner JR, Earl D. Honeycutt JR and Robert C. Erffmeyer by Tanner, John F Erffmeyer, Robert C Honeycutt, Earl D Material type: Text Language: English Publication details: New Delhi : Dorling Kindersley Pvt.Ltd 2009 Availability: Items available for loan: KEIC (1)Call number: 658.81 TAN. Place hold Save to lists Add to cart (remove)
620.	Image from Amazon.com	Marketing strategy and competitive positioning by Graham Hooley, Nigel F. Piercy and Brigitte Nicoulaud by Holley, Graham Nicoulaud, Brigitte Piercy, Nigel F Edition: 4th ed. Material type: Text Language: English Publication details: Prentice Hall International: Pearson Education Limited 2009 Availability: Items available for loan: KEIC (1)Call number: 658.8 HOL. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)