Your search returned 8 results.

Results
1.	Image from Amazon.com	Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators by Georgia J. Kosmoski and Dennis R. Pollack by Kosmoski, Georgia J Pollack, Dennis R Material type: Text Language: English Publication details: New Delhi: Sage Publications 2000 Availability: Items available for loan: KEIC (1)Call number: 371.2 KOS. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	How to turn customer service into customer sales by Bernard Katz by Katz, Bernard Material type: Text Language: English Publication details: Illinois: NTC Pub. Group 1990 Availability: Items available for loan: KEIC (1)Call number: 658.8342 KAT. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Customer math for success in business and careers by Avinash Narula by Narula, Avinash Material type: Text Language: English Publication details: New Delhi: Merx Equity Printgers 2002 Availability: Items available for loan: KEIC (1)Call number: 658.812 NAR. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Complaint management excellence : creating customer loyalty through service recovery by Sarah Cook by Cook, Sarah Material type: Text Language: English Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 COO. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Essays in economics and other cheerful themes : a dismal scientist's occasional reflections of the world around him by S Subramanian by Subramanian, S Material type: Text Language: English Publication details: New Delhi: Sage Publications India Pvt.Ltd 2014 Availability: Items available for loan: KEIC (1)Call number: 330 SUB. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	Marketing of services (text and cases) by Dr. S. L. Gupta by Gupta, Dr. S. L Material type: Text Language: English Publication details: New Delhi: International Book House Pvt. Ltd. 2011 Availability: Items available for loan: KEIC (1)Call number: 658.804 GUP. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
7.		Compilation of cases handled by the consumer complaints council Vol II : 1 to 121, 1988-1990 by The Advertising Standards Council of India by The Advertising Standards Council of India Material type: Text Language: English Publication details: Bombay: ASCI Secretariat 1990 Availability: Items available for loan: KEIC (1)Call number: 343.071 COM. Place hold Save to lists Add to cart (remove)
8.		Compilation of cases handled by the consumer complaints council Vol III,1990-1991 by The Advertising Standards Council of India by The Advertising Standards Council of India Material type: Text Language: English Publication details: Bombay: ASCI Secretariat 1991 Availability: Items available for loan: KEIC (1)Call number: 343.071 COM. Place hold Save to lists Add to cart (remove)