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1.
The service management course: cases and readings by W. Earl Sasser, Jr, Christopher W.L. Hart and James L. Heskett by
  • Sasser, W. Earl
  • Hart, Christopher W.L
  • Heskett, James L
Material type: Text Text
Language: English
Publication details: New York: Free Press 1991
Availability: Items available for loan: KEIC (1)Call number: 658.804 SAS.

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2.
Service breakthroughs: changing the rules of the game by James L. Heskett, W. Earl Sasser, Jr., and Christopher W. L. Hart by
  • Heskett, James L
  • Hart, Christopher W. L
  • Sasser, W. Earl
Material type: Text Text
Language: English
Publication details: New York: Free Press 1990
Availability: Items available for loan: KEIC (1)Call number: 658.812 HES.

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3.
Customer-driven services management by S. Balachandran by
  • Balachandran, S
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Response Books 2004
Availability: Items available for loan: KEIC (1)Call number: 658.8120954 BAL.

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4.
Up against the Wal-Marts : how your business can prosper in the shadow of the retail giants by Don Taylor and Jeanne Smalling Archer by
  • Taylor, Don
  • Archer, Jeanne Smalling
Material type: Text Text
Language: English
Publication details: New York: AMACOM 1994
Availability: Items available for loan: KEIC (1)Call number: 658.8 TAY.

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5.
101 ways to make every second count : time management tips and techniques for more success with less stress by Robert Bly by
  • Bly, Robert
Material type: Text Text
Language: English
Publication details: Mumbai: Jaico Publishing House 2010
Availability: Items available for loan: KEIC (1)Call number: 650.1 BLY.

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6.
The big 100 : the 100 business tools you need to succeed by Jeremy Kourdi by
  • Kourdi, Jeremy
Material type: Text Text
Language: English
Publication details: London: John Murray Learning 2015
Availability: Items available for loan: KEIC (1)Call number: 658.409 KOU.

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