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1.
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Customers mean business : six steps to building relationships that last by James A. Unruh by
Material type: Text Text
Language: English
Publication details: Reading: Addison-Wesley Publishing Company 1996
Availability: Items available for loan: KEIC (2)Call number: 658.812 UNR, ...

2.
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Through the customer's eyes : improving the company's results with the COReTM method by Lindsay Geddes by
Material type: Text Text
Language: English
Publication details: New York: American Management Association 1993
Availability: Items available for loan: KEIC (1)Call number: 658.812 GED.

3.
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Finding fertile ground : identifying extraordinary opportunities for new ventures by Scott A. Shane by
Material type: Text Text
Language: English
Publication details: Delhi: Pearson Education (Singapore) Pte. Ltd. 2005
Availability: Items available for loan: KEIC (1)Call number: 338.04 SHA.

4.
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Services management : the new paradigm in hospitality by Jay A. Kandampully by
Material type: Text Text
Language: English
Publication details: New Delhi: Dorling Kindersley 2007
Availability: Items available for loan: KEIC (1)Call number: 658 KAN.

5.
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The product manager's desk reference by Steven Haines by
Material type: Text Text
Language: English
Publication details: New York: Mc Graw Hill 2009
Availability: Items available for loan: KEIC (1)Call number: 658.404 HAI.

6.
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Customer relationship management : concepts and technologies by Francis Buttle and Stan Maklan by
Edition: 3rd ed.
Material type: Text Text
Language: English
Publication details: New York: Routledge 2015
Availability: Items available for loan: KEIC (5)Call number: 658.812 BUT, ...

7.
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Marketing of services (text and cases) by Dr. S. L. Gupta by
Material type: Text Text
Language: English
Publication details: New Delhi: International Book House Pvt. Ltd. 2011
Availability: Items available for loan: KEIC (1)Call number: 658.804 GUP.

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