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1.
The Starbucks experience : 5 principles for turning ordinary into extraordinary by Joseph A. Michelli by
  • Michelli, Joseph A
Material type: Text Text
Language: English
Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2006
Availability: Items available for loan: KEIC (1)Call number: 658 MIC.

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2.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company by Joseph A. Michelli by
  • Michelli, Joseph A
Material type: Text Text
Language: English
Publication details: New Delhi: Tata McGraw-Hill 2008
Availability: Items available for loan: KEIC (1)Call number: 658.4092 MIC.

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