Managing negative word-of-mouth on social media platforms : the effect of hotel management responses on observers' purchase intention

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TextLanguage: English Publication details: Wiesbaden: Springer 2016ISBN:

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Item type	Current library	Call number	Status	Barcode
e-Books	KEIC	658.8 NEE (Browse shelf(Opens below))	Available	EB247

2017-03-17

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