APA
Glynn W. J. (. B. J. G. (., . (1995). Understanding services management : integrating marketing, organisational behaviour, operations and human resource management. New Delhi: Prentice Hall of India Privte Limited.
Chicago
Glynn William J (ed.) Barnes James G (ed.), . 1995. Understanding services management : integrating marketing, organisational behaviour, operations and human resource management. New Delhi: Prentice Hall of India Privte Limited.
Harvard
Glynn W. J. (. B. J. G. (., . (1995). Understanding services management : integrating marketing, organisational behaviour, operations and human resource management. New Delhi: Prentice Hall of India Privte Limited.
MLA
Glynn William J (ed.) Barnes James G (ed.), . Understanding services management : integrating marketing, organisational behaviour, operations and human resource management. New Delhi: Prentice Hall of India Privte Limited. 1995.