Business process mapping : improving customer satisfaction by J. Mike Jacka and Paulette J. Keller

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TextLanguage: English Publication details: New York: John Wiley and Sons, Inc. 2002Description: xv, 300p., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Books	KEIC	658.812 JAC (Browse shelf(Opens below))	Available	3920

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