The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company by Joseph A. Michelli

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TextLanguage: English Publication details: New Delhi: Tata McGraw-Hill 2008Description: xvi, 284p., notes, ind. 22 cm x 14 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.4092 MIC (Browse shelf(Opens below))		Available		9058

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Previous	658.4092 MCL Leadership magic, myth or method	658.4092 MEH Leader's block : how great leaders recover after they stumble	658.4092 MEN Better under pressure : how great leaders bring out the best in themselves and others	658.4092 MIC The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company	658.4092 MIL Chess not checkers : elevate your leadership game	658.4092 MUR Leading on the edge of chaos : the ten critical elements for success in volatile times	658.4092 NOR Leadership : theory and practice	Next

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