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141.	Image from Amazon.com	Customer service on the internet : building relationships, increasing loyalty, and staying competitive by Jim Sterne by Sterne, Jim Edition: 2nd ed. Material type: Text Language: English Publication details: New York: John Wiley and Sons, Inc. 2000 Availability: Items available for loan: KEIC (1)Call number: 658.81202854678 STE. Place hold Save to lists Add to cart (remove)
142.	Image from Amazon.com	Email marketing using email to reach your target audience and build customer relationships by Jim Sterne and Anthony Priore by Sterne, Jim Priore, Anthony Material type: Text Language: English Publication details: New York: John Wiley and Sons, Inc. 2000 Availability: Items available for loan: KEIC (1)Call number: 658.84 STE. Place hold Save to lists Add to cart (remove)
143.	Image from Amazon.com	The guru guide to the knoledge economy : the best ideas for operating profitably in a hyper competitive world by Joseph H. Boyett and Jimmie T. Boyett by Boyett, Joseph H Boyett, Jimmie T Material type: Text Language: English Publication details: New York: John Wiley and Sons, Inc. 2001 Availability: Items available for loan: KEIC (2)Call number: 658 BOY, ... Place hold Save to lists Add to cart (remove)
144.	Image from Amazon.com	Winning retail : developing a sustained model for retail success by Willard N. Ander and Neil Z. Stern by Ander, Willard N Stern, Neil Z Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons, Inc. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.87 AND. Place hold Save to lists Add to cart (remove)
145.	Image from Amazon.com	Commitment-led marketing : the key to brand profit is in the customer's mind by Jan Hofmeyr and Butch Rice by Hofmeyr, Jan Rice, Butch Material type: Text Language: English Publication details: West sussex: John wiley and sons ltd 2000 Availability: Items available for loan: KEIC (2)Call number: 658.8 HOF, ... Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
146.		Brand manners : how to create the self-confident organisation to live the brand by Hamish Pringle and William Gordon by Pringle, Hamish Gordon, Willian Material type: Text Language: English Publication details: England: John Wiley and Sons Ltd 2001 Availability: Items available for loan: KEIC (1)Call number: 658.827 PRI. Place hold Save to lists Add to cart (remove)
147.	Image from Amazon.com	Creating value for customers: designing and implementing a total corporate strategy by William A. Band by Band, William A Material type: Text Language: English Publication details: New York: John Wiley and Sons 1991 Availability: Items available for loan: KEIC (1)Call number: 658.812 BAN. Place hold Save to lists Add to cart (remove)
148.	Image from Amazon.com	Market-driven management : using the new marketing concept to create a customer-oriented company by Frederick E Webster by Webster, Frederick E Material type: Text Language: English Publication details: New York: Wiley 1994 Availability: Items available for loan: KEIC (1)Call number: 658.812 WEB. Place hold Save to lists Add to cart (remove)
149.	Image from Amazon.com	Relationship marketing : new strategies, techniques and technologies to win the customers you want and keep them forever by Ian Gordon by Gordon, Ian Material type: Text Language: English Publication details: Ontario: John Wiley and Sons Canada, Ltd. 1998 Availability: Items available for loan: KEIC (1)Call number: 658.802 GOR. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
150.	Image from Amazon.com	Customer relationship management : a strategic imperative in the world of e-business by Brown, Stanley A. (ed.) Material type: Text Publication details: Ontario: John Wiley and Sons Canada, Ltd., 2000 Availability: Items available for loan: KEIC (1)Call number: 658.812 CUS. Place hold Save to lists Add to cart (remove)
151.	Image from Amazon.com	Passionate and profitable : why customer strategies fail and ten steps to do them right by Lior Arussy by Arussy, Lior Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons, Inc. 2005 Availability: Items available for loan: KEIC (1)Call number: 658.802 ARU. Place hold Save to lists Add to cart (remove)
152.	Image from Amazon.com	It's all about service : how to lead your people to care for your customers by Ray Pelletier by Pelletier, Ray Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons 2005 Availability: Items available for loan: KEIC (1)Call number: 658.812 PEL. Place hold Save to lists Add to cart (remove)
153.	Image from Amazon.com	Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertising by Joseph Jaffe by Jaffe, Joseph Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons, Inc. 2005 Availability: Items available for loan: KEIC (1)Call number: 659.1 JAF. Place hold Save to lists Add to cart (remove)
154.	Image from Amazon.com	Employee management and customer service in the retail industry by Gary Heil and Chris Thomas by Heil, Gary Thomas, Chris Material type: Text Language: English Publication details: New Jersey: AuthorspresJohn Wiley and Sons, Inc. 2006 Availability: Items available for loan: KEIC (1)Call number: 658.8700683 HEI. Place hold Save to lists Add to cart (remove)
155.	Image from Amazon.com	Build your customer strategy : a guide to creating profitable customer relationships by James G. Barnes by Barnes, James G Material type: Text Language: English Publication details: New Jersey: John Wiley and Sons 2006 Availability: Items available for loan: KEIC (1)Call number: 658.812 BAR. Place hold Save to lists Add to cart (remove)
156.	Image from Amazon.com	Romancing the customer : maximizing brand value through powerful relationship management by Paul Temporal and Martin Trott by Temporal, Paul Trott, Martin Material type: Text Language: English Publication details: Singapore: John Wiley and Sons Pte. Ltd. 2001 Availability: Items available for loan: KEIC (1)Call number: 658.827 TEM. Place hold Save to lists Add to cart (remove)
157.	Image from Amazon.com	Value based marketing : marketing strategies for corporate growth and shareholder value by Peter Doyle by Doyle, Peter Material type: Text Language: English Publication details: Chichester: John Wiley and Sons Ltd. 2000 Availability: Items available for loan: KEIC (1)Call number: 658.8 DOY. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
158.	Image from Amazon.com	The eleventh commandment : transforming to "Own" customers by Sandra Vandermerwe by Vandermerwe, Sandra Material type: Text Language: English Publication details: Chichester: John Wiley and Sons Limited 1996 Availability: Items available for loan: KEIC (1)Call number: 658.812 VAN. Place hold Save to lists Add to cart (remove)
159.	Image from Amazon.com	The marketing research : project manual (with Floppy) by Glen R. Jarboe by Jarboe, Glen R Edition: 4th ed. Material type: Text Language: English Publication details: Cincinnati: South-Western College Publication 1999 Availability: Items available for loan: KEIC (1)Call number: 658.83 JAR. Place hold Save to lists Add to cart (remove)
160.	Image from Amazon.com	Sam Walton : Made in America my story by Sam Walton and John Huey by Walton, Sam Huey, John Material type: Text Language: English Publication details: New York: Bantam Books Inc. 1993 Availability: Items available for loan: KEIC (1)Call number: 338.04092 WAL. Place hold Save to lists Add to cart (remove)