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201.
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Profit brand : how to increase the profitability, accountability and sustainability of brands by Nick Wreden by
Material type: Text Text
Language: English
Publication details: New Delhi: Kogan Page 2007
Availability: Items available for loan: KEIC (1)Call number: 658.827 WRE.

202.
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The end@ged customer : the new rules of internet direct marketing by Hans Peter Brondmo by
Material type: Text Text
Language: English
Publication details: New York: PALGRAVE 2001
Availability: Items available for loan: KEIC (1)Call number: 658.84 BRO.

203.
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Integrated marketing communications by Ian Linton and Kevin Morley by
Material type: Text Text
Language: English
Publication details: Oxford: Butterworth-Heinemann 1995
Availability: Items available for loan: KEIC (1)Call number: 658.84 LIN.

204.
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Marketing financial services by
Edition: 2nd ed.
Material type: Text Text
Publication details: Oxford: Butterworth-Heinemann 2000
Availability: Items available for loan: KEIC (1)Call number: 332.10688 MAR.

205.
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Understanding customers by Chris Rice by
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: Oxford: Butterworth-Heinemann 1997
Availability: Items available for loan: KEIC (1)Call number: 658.8342 RIC.

206.
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Key customers : how to manage them profitably by Malcolm McDonald, Beth Rogers and Diana Woodburn by
Material type: Text Text
Language: English
Publication details: Oxford: Butterworth-Heinemann 2001
Availability: Items available for loan: KEIC (1)Call number: 658.8105 MCD.

207.
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Principles of retailing by John Fernie, Suzanne Fernie and Christopher Moore by
Material type: Text Text
Language: English
Publication details: Oxford: Butterfworth-Heineman 2003
Availability: Items available for loan: KEIC (1)Call number: 658.87 FER.

208.
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Internal marketing : tools and concepts for customer-focused management by Pervaiz K. Ahmed and Mohammed Rafiq by
Material type: Text Text
Language: English
Publication details: Oxford: Butterworth-Heinemann 2003
Availability: Items available for loan: KEIC (1)Call number: 658.8 AHM .

209.
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Management extra managing markets and customers
Material type: Text Text
Language: English
Publication details: Oxford: Pergamon Flexible Learning 2006
Availability: Items available for loan: KEIC (1)Call number: 658.8342 MAN.

210.
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The power of cult branding : how 9 magnetic brands turned customers into loyal followers (and yours can, too !) by Matthew W. Ragas and Bolivar J. Bueno by
Edition: 1st ed.
Material type: Text Text
Language: English
Publication details: New York: Prima Publishing 2002
Availability: Items available for loan: KEIC (1)Call number: 658.827 RAG.

211.
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Developing a market orientation by
Material type: Text Text
Publication details: Thousand Oaks: Sage Publications, 1999
Availability: Items available for loan: KEIC (1)Call number: 658.83 DEV.

212.
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Handbook of relationship marketing by
Material type: Text Text
Publication details: New Delhi: Sage Publications India Pvt. Ltd., 2000
Availability: Items available for loan: KEIC (1)Call number: 658.8 HAN.

213.
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Communication yearbook-22 by
Material type: Text Text
Publication details: New Delhi: Sage Publications India Pvt. Ltd. 1999
Availability: Items available for loan: KEIC (1)Call number: 302.2 COM.

214.
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Customer-driven services management by S. Balachandran by
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: New Delhi: Response Books 2004
Availability: Items available for loan: KEIC (1)Call number: 658.8120954 BAL.

215.
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Microsoft CRM for dummies by Joel Scott and Michael DeLisa by Series: For dummies
Material type: Text Text
Language: English
Publication details: Hoboken, NJ: Wiley Publishing Inc 2003
Availability: Items available for loan: KEIC (1)Call number: 658.812 SCO.

216.
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Hospitality and travel marketing by Alastair M. Morrison by
Edition: 3rd ed.
Material type: Text Text
Language: English
Publication details: Albany: Delmar Thomson Learning 2001
Availability: Items available for loan: KEIC (1)Call number: 658.80964794 MOR.

217.
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What customers really want : how to bridge the gap between what your organization offers and what your clients crave by Scott McKain by
Material type: Text Text
Language: English
Publication details: Nashville: Thomas Nelson Publishers 2005
Availability: Items available for loan: KEIC (1)Call number: 658.812 MCK.

218.
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How to drive your competition crazy : creating disruption for fun and profit by Guy Kawasaki, Michele Moreno by
Material type: Text Text
Language: English
Publication details: New York: Hyperion 1995
Availability: Items available for loan: KEIC (1)Call number: 658 KAW.

219.
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No thanks, I am just looking ! : professional retail sales techniques for turning shoppers into buyers by Harry J. Friedman by
Material type: Text Text
Language: English
Publication details: Iowa: Kendall Hunt Pub Co Publishing 1992
Availability: Not available: KEIC: Checked out (1).

220.
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Customer winback : how to recapture lost customers and keep them loyal by Jill Griffin and Michael W. Lowenstein foreword by Don Peppers and Martha Rogers by
Edition: 1st ed.
Material type: Text Text
Language: English
Publication details: San Francisco: Jossey-Bass Publication 2001
Availability: Items available for loan: KEIC (1)Call number: 658.812 GRI.

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