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261.	Image from Amazon.com	The greatest company in the world by Peter Casey by Casey, Peter Material type: Text Language: English Publication details: Haryana: Penguin Books India Pvt. Ltd. 2014 Availability: Items available for loan: KEIC (1)Call number: 338.7 CAS. Place hold Save to lists Add to cart (remove)
262.	Image from Amazon.com	Discovering the soul of service : the nine drivers of sustainable business success by Leonard L. Berry by Berry, Leonard L Material type: Text Language: English Publication details: New York: The Free Press 1999 Availability: Items available for loan: KEIC (1)Call number: 658.812 BER. Place hold Save to lists Add to cart (remove)
263.	Image from Amazon.com	It's not how good you are, it's how good you want to be by Paul Arden by Arden, Paul Material type: Text Language: English Publication details: London: Phaidon Press 2016 Availability: Items available for loan: KEIC (1)Call number: 650.1 ARD. Place hold Save to lists Add to cart (remove)
264.	Image from Amazon.com	Complaint management excellence : creating customer loyalty through service recovery by Sarah Cook by Cook, Sarah Material type: Text Language: English Publication details: New Delhi: Kogan Page India Pvt. Ltd. 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 COO. Place hold Save to lists Add to cart (remove)
265.	Image from Amazon.com	Customer innovation : delivering a customer-led strategy for sustainable growth by Marion Debruyne and Koen Tackx by Debruyne, Marion Tackx, Koen Edition: 2nd ed. Material type: Text Language: English Publication details: London: KoganPage 2019 Availability: Items available for loan: KEIC (1)Call number: 658.812 DEB. Place hold Save to lists Add to cart (remove)
266.	Image from Amazon.com	Adoption of health technologies in India : implications for the AIDS vaccine by Indrani Gupta, Mayur Trivedi and Subodh Kandamuthan by Gupta, Indrani Kandamuthan, Subodh Trivedi, Mayur Series: Studies in economic and social development ; no. 68 Material type: Text Language: English Publication details: New Delhi: Sage Publications India Pvt. Ltd. 2007 Availability: Items available for loan: KEIC (1)Call number: 615.3720954 GUP. Place hold Save to lists Add to cart (remove)
267.	Image from Amazon.com	What customers crave : how to create relevant and memorable experiences at every touchpoint by Nicholas J. Webb by Webb, Nicholas J Material type: Text Language: English Publication details: New York: AMACOM, American Management Association 2017 Availability: Items available for loan: KEIC (1)Call number: 658.812 WEB. Lists: Best Marketing book. Place hold Save to lists Add to cart (remove)
268.	Image from Amazon.com	Public health in India : technology, governance and service delivery by Sundar, Diatha Krishna (ed.) Garg, Shashank (ed.) Garg, Isha (ed.) Material type: Text Publication details: New York: Routledge, 2018 Availability: Items available for loan: KEIC (1)Call number: 362.10954 PUB. Place hold Save to lists Add to cart (remove)
269.	Image from Amazon.com	Handbook on the economics of the media by Picard, Robert G. (ed.) Wildman, Steven S. (ed.) Material type: Text Publication details: Cheltenham: Edward Elgar Publishing Limited, 2015 Availability: Items available for loan: KEIC (1)Call number: 338.4730223 HAN. Place hold Save to lists Add to cart (remove)
270.	Image from Amazon.com	Mommy, where do customers come from ? by Larry Bailin by Bailin, Larry Material type: Text Language: English Publication details: : Larstan Publishing, Inc. 2007 Availability: Items available for loan: KEIC (1)Call number: 658.834 BAI. Place hold Save to lists Add to cart (remove)
271.	Image from Amazon.com	The economics of venture capital firm operations in India by Kshitija Joshi by Joshi, Kshitija Material type: Text Language: English Publication details: Cambridge: Cambridge University Press 2020 Availability: Items available for loan: KEIC (1)Call number: 332.041540954 JOS. Place hold Save to lists Add to cart (remove)
272.	Image from Amazon.com	Communication technology update and fundamentals by Grant, August E. (ed.) Meadows, Jennifer H. (ed.) Edition: 5th ed. Material type: Text Publication details: Abington: Focal Press, 2016 Availability: Items available for loan: KEIC (1)Call number: 384.0973 COM. Lists: Media Books. Place hold Save to lists Add to cart (remove)
273.	Image from Amazon.com	India migration report 2014 : diaspora and development by Rajan, S. Irudaya (ed.) Material type: Text Publication details: New Delhi: Routledge, 2014 Availability: Items available for loan: KEIC (1)Call number: 304.80954 IND. Place hold Save to lists Add to cart (remove)
274.	Image from Amazon.com	The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers by Reza Soudagar, Vinay Iyer and Volker Hildebrand by Soudagar, Reza Hildebrand, Volker G Tyer, Vinay Material type: Text Language: English Publication details: New Delhi: Tata McGraw Hill Education Private Limited 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 SOU. Place hold Save to lists Add to cart (remove)
275.	Image from Amazon.com	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml, Mary Jo Bitner, Bwayne D. Gremler and Ajay Pandit Edition: 6th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2015 Availability: Items available for loan: KEIC (16)Call number: 658.8 SER, ... Place hold Save to lists Add to cart (remove)
276.	Image from Amazon.com	The Apple experience : the secrets of delivering insanely great customer service by Carmine Gallo by Gallo, Carmine Edition: 1st ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw Hill Education Private Limted 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 GAL. Place hold Save to lists Add to cart (remove)
277.	Image from Amazon.com	Leadership and management in social care by Trish Hafford-Letchfield, Kate Leonard, Nasa Begum and Neil F. Chick Material type: Text Language: English Publication details: London: Sage Publications Ltd. 2008 Availability: Items available for loan: KEIC (1)Call number: 361.3068 HAF. Place hold Save to lists Add to cart (remove)
278.	Image from Amazon.com	Your call is (not that) important to us : customer service and what it reveals about our world and our lives by Emily Yellin by Yellin, Emily Material type: Text Language: English Publication details: New york: Free Press 2009 Availability: Items available for loan: KEIC (1)Call number: 658.8 YEL. Place hold Save to lists Add to cart (remove)
279.	Image from Amazon.com	The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L. Heskett, W. Earl Sasser and Joe Wheeler by Heskett, James L Sasser, Earl W Wheeler, Joe Material type: Text Language: English Publication details: Boston: Harvard Business Press 2008 Availability: Items available for loan: KEIC (1)Call number: 659.1 HES. Place hold Save to lists Add to cart (remove)
280.	Image from Amazon.com	When professionals have to lead : a new model for high performance by Thomas J. DeLong, John J. Gabarro and Robert J. Lees by DeLong, Thomas J Gabarro, John J Lees, Thomas Robert J Material type: Text Language: English Publication details: Massachusetts: Harvard Business School Publishing 2007 Availability: Items available for loan: KEIC (1)Call number: 658.4092 DEL. Place hold Save to lists Add to cart (remove)