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41.	Image from Amazon.com	Customer satisfaction : how to maximize, measure, and market your company's ultimate product by Mack Hanan and Peter Karp by Hanan, Mack Karp, Peter Material type: Text Language: English Publication details: New York: AMACOM 1991 Availability: Items available for loan: KEIC (1)Call number: 658.812 HAN. Place hold Save to lists Add to cart (remove)
42.	Image from Amazon.com	How to turn customer service into customer sales by Bernard Katz by Katz, Bernard Material type: Text Language: English Publication details: Illinois: NTC Pub. Group 1990 Availability: Items available for loan: KEIC (1)Call number: 658.8342 KAT. Place hold Save to lists Add to cart (remove)
43.	Image from Amazon.com	Marketing encyclopaedia : issues and trends shaping the future editedby Jeffrey Heilrunn Material type: Text Language: English Publication details: Lincolnwood: NTC Business Books 1995 Availability: Items available for loan: KEIC (1)Call number: 658.003 MAR. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
44.	Image from Amazon.com	The only thing that matters : bringing the power of the customer into the centre of your business by Karl Albrecht by Albrecht, Karl Material type: Text Language: English Publication details: New York: Harper Collins Publishers Inc. 1992 Availability: Items available for loan: KEIC (1)Call number: 658.834 ALB. Place hold Save to lists Add to cart (remove)
45.		The corporate coach by James B. Miller with Paul B. Brown by Miller, B. James Brown, B. Paul Material type: Text Language: English Publication details: New York: HarperCollins Publishers 1994 Availability: Items available for loan: KEIC (1)Call number: 158.7 MIL. Place hold Save to lists Add to cart (remove)
46.	Image from Amazon.com	Making more money retailing : low-cost ideas for successful merchandising and boosting profits from your retail store by Barbara Lambesis and Susan Ratliff by Lambesis, Barbara Ratliff, Susan Material type: Text Language: English Publication details: Phoenix: Marketing Methods Press 1994 Availability: Items available for loan: KEIC (1)Call number: 658.87 BAI. Place hold Save to lists Add to cart (remove)
47.	Image from Amazon.com	Textbook of logistics and supply chain managment by D. K. Agrawal by Agrawal, D. K Material type: Text Language: English Publication details: New Delhi: Macmillan India Ltd. 2003 Availability: Items available for loan: KEIC (4)Call number: 658.84 AGR, ... Place hold Save to lists Add to cart (remove)
48.	Image from Amazon.com	Future consumer.com : the webolution of shopping to 2010 by Frank Feather by Feather, Frank Material type: Text Language: English Publication details: Oxford: Capstone Publishing Ltd. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.834 FEA. Place hold Save to lists Add to cart (remove)
49.	Image from Amazon.com	What customers like about you : about emotional value for service excellence and competitive advantage by David Freemantle by Freemantle, David Material type: Text Language: English Publication details: London: Nicholas Brealey Publication Ltd. 1998 Availability: Items available for loan: KEIC (1)Call number: 658.812 FRE. Place hold Save to lists Add to cart (remove)
50.	Image from Amazon.com	Start your own successful retail business by Jan Kingaard by Kingaard, Jan Series: Entrepreneur magazine's start ups Material type: Text Language: English Publication details: Canada: Entrepreneur Media Inc. 2002 Availability: Items available for loan: KEIC (1)Call number: 658.87 KIN. Place hold Save to lists Add to cart (remove)
51.	Image from Amazon.com	The customer satisfaction audit : an eight-step approach to ensure that your firm stays focused on customer needs to promote real gain by Abram I. Bluestein, Michael Moriarty and Ronals J. Sanderson by Bluestein, Abram I Moriarty, Michael Sanderson, Ronals J Material type: Text Language: English Publication details: Cambridge: Cambridge Strategy Publications Ltd. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 BLU. Place hold Save to lists Add to cart (remove)
52.	Image from Amazon.com	How to win customers in the digital world : total action or fatal inaction by Peter Vervest and Al Dunn by Vervest, Peter Dunn, Al Material type: Text Language: English Publication details: New York: Springer-Verlag berlin Heidelberg 2000 Availability: Items available for loan: KEIC (1)Call number: 658.812028 VER. Place hold Save to lists Add to cart (remove)
53.	Image from Amazon.com	Logistics management : the supply chain imperative by Vinod V. Sople by Sople, Vinod V Material type: Text Language: English Publication details: Delhi: Pearson education (Singapore) Pte. Ltd. 2004 Availability: Items available for loan: KEIC (1)Call number: 658.84 SOP. Place hold Save to lists Add to cart (remove)
54.	Image from Amazon.com	Marketing in the public sector : a roadmap for improved performance by Philip Kotler, Nancy Lee by Kotler, Philip Lee, Nancy Material type: Text Language: English Publication details: Delhi: Pearson Education in South Asia 2007 Availability: Items available for loan: KEIC (2)Call number: 658.8 KOT, ... Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
55.	Image from Amazon.com	The art of effective selling: introducing the leadership selling system by James M. Bleech and Dr. David G. Mutchler by Bleech, James M Dr. Mutchler, David G Material type: Text Language: English Publication details: New Delhi: Excel Books 1997 Availability: Items available for loan: KEIC (1)Call number: 658.81 BLE. Place hold Save to lists Add to cart (remove)
56.	Image from Amazon.com	Direct marketing : concept and cases by Mukesh Chaturvedi by Chaturvedi, Mukesh Edition: 1st ed. Material type: Text Language: English Publication details: New Delhi: Excel Books 2000 Availability: Items available for loan: KEIC (1)Call number: 658.872 CHA. Lists: Marketing books List. Place hold Save to lists Add to cart (remove)
57.	Image from Amazon.com	Marketing plans : how to prepare them, how to use them by Malcolm McDonald by McDonald, Malcolm Edition: 4th ed. Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2000 Availability: Items available for loan: KEIC (1)Call number: 658.8 MCD. Place hold Save to lists Add to cart (remove)
58.	Image from Amazon.com	Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed by Nancy Friedman by Friedman, Nancy Material type: Text Language: English Publication details: New Delhi: Viva Books Private Limited 2006 Availability: Items available for loan: KEIC (1)Call number: 658.812 FRI. Place hold Save to lists Add to cart (remove)
59.	Image from Amazon.com	The CRM handbook : a business guide to customer relationship management by Jill Dyche by Dyche, Jill Series: Addison-Wesley information technology series Material type: Text Language: English Publication details: Delhi: Dorling Kindersley (India) Pvt. Ltd. 2007 Availability: Items available for loan: KEIC (2)Call number: 658.812 DYC, ... Place hold Save to lists Add to cart (remove)
60.	Image from Amazon.com	Logistics and supply chain management : strategies for reducing cost and improving service by Martin Christopher by Christopher, Martin Edition: 2nd ed. Material type: Text Language: English Publication details: Delhi: Pearson Education (Singapore) Pte. Ltd., Indian Branch 2004 Availability: Items available for loan: KEIC (1)Call number: 658.84 CHR. Place hold Save to lists Add to cart (remove)