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501.	Image from Amazon.com	Retail's seismic shift : how to shift faster, respond better, and win customer loyalty by Michael Dart and Robin Lewis by Dart, Michael Lewis, Robin Material type: Text Language: English Publication details: New York: St. Martin's Press 2017 Availability: Items available for loan: KEIC (1)Call number: 658.87 DAR. Place hold Save to lists Add to cart (remove)
502.	Image from Amazon.com	The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers by Reza Soudagar, Vinay Iyer and Volker Hildebrand by Soudagar, Reza Hildebrand, Volker G Tyer, Vinay Material type: Text Language: English Publication details: New Delhi: Tata McGraw Hill Education Private Limited 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 SOU. Place hold Save to lists Add to cart (remove)
503.	Image from Amazon.com	Business marketing : concepts and cases by Sharad Sarin by Sarin, Sharad Material type: Text Language: English Publication details: New Delhi: McGraw Hill Education (India) Private Limited 2013 Availability: Items available for loan: KEIC (2)Call number: 658.802 SAR, ... Place hold Save to lists Add to cart (remove)
504.	Image from Amazon.com	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml, Mary Jo Bitner, Bwayne D. Gremler and Ajay Pandit Edition: 6th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2015 Availability: Items available for loan: KEIC (16)Call number: 658.8 SER, ... Place hold Save to lists Add to cart (remove)
505.	Image from Amazon.com	The Apple experience : the secrets of delivering insanely great customer service by Carmine Gallo by Gallo, Carmine Edition: 1st ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw Hill Education Private Limted 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 GAL. Place hold Save to lists Add to cart (remove)
506.	Image from Amazon.com	Strategic database marketing by Arthur Hughes by Hughes, Arthur Edition: 4th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw Hill Education Private Limited 2012 Availability: Items available for loan: KEIC (1)Call number: 658.872 HUG. Place hold Save to lists Add to cart (remove)
507.	Image from Amazon.com	Mastering fashion marketing by Tim Jackson and David Shaw by Jackson, Tim Shaw, David Series: Palgrave master series Material type: Text Language: English Publication details: New York: Palgrave Macmillan 2009 Availability: Items available for loan: KEIC (1)Call number: 746.920688 JAC. Place hold Save to lists Add to cart (remove)
508.	Image from Amazon.com	Building a storybrand : clarify your message so customers will listen by Donald Miller by Miller, Donald Material type: Text Language: English Publication details: New York: HarperCollin 2017 Availability: Items available for loan: KEIC (1)Call number: 658.827 MIL. Place hold Save to lists Add to cart (remove)
509.	Image from Amazon.com	#Sales truth : debunk the myths, apply powerful principles, win more new sales by Mike Weinberg by Weinberg, Mike Material type: Text Language: English Publication details: New York: Harpercollins Leadership 2019 Availability: Items available for loan: KEIC (1)Call number: 658.85 WEI. Place hold Save to lists Add to cart (remove)
510.	Image from Amazon.com	Nincompoopery : why your customers hate you - and how to fix it by John R. Brandt by Brandt, John R Material type: Text Language: English Publication details: Nashville, Tennessee: Harper Collins Leadership, an imprint of HarperCollins 2019 Availability: Items available for loan: KEIC (1)Call number: 658.812 BRA. Place hold Save to lists Add to cart (remove)
511.	Image from Amazon.com	Marketing strategy by Sheth, Jagdish N. (ed.) Malhotra, Naresh K. (ed.) Peterson, Robert A. (ed.) Kerin, Roger a. (ed.) Material type: Text Publication details: West Sussex: John Wiley and Sons Ltd. 2011 Availability: Items available for loan: KEIC (7)Call number: 658.8003 MAR, ... Place hold Save to lists Add to cart (remove)
512.	Image from Amazon.com	Relationship marketing : a consumer experience approach by Steve Baron, Tony Conway and Gary Warnaby by Baron, Steve Conway, Tony Warnaby, Gary Material type: Text Language: English Publication details: New Delhi: Sage Publications India Pvt. Ltd. 2010 Availability: Items available for loan: KEIC (1)Call number: 658.8 BAR. Place hold Save to lists Add to cart (remove)
513.	Image from Amazon.com	Consumer behaviour : applications in marketing by Robert East, Malcolm Wright and Marc Vanhuele by East, Robert Vanhuele, Marc Wright, Malcolm Material type: Text Language: English Publication details: London: Sage Publications Ltd. 2008 Availability: Items available for loan: KEIC (1)Call number: 658.8342 EAS. Place hold Save to lists Add to cart (remove)
514.	Image from Amazon.com	Nonverbal communication : science and applications by Matsumoto, David (ed.) Frank, Mark G. (ed.) Hwang, Hyi Sung (ed.) Material type: Text Publication details: California: Sage Publications, Inc. 2013 Availability: Items available for loan: KEIC (1)Call number: 302.222 NON. Place hold Save to lists Add to cart (remove)
515.	Image from Amazon.com	Your call is (not that) important to us : customer service and what it reveals about our world and our lives by Emily Yellin by Yellin, Emily Material type: Text Language: English Publication details: New york: Free Press 2009 Availability: Items available for loan: KEIC (1)Call number: 658.8 YEL. Place hold Save to lists Add to cart (remove)
516.	Image from Amazon.com	Strategic data warehousing : achieving alignment with business by Neera Bhansali by Bhansali, Neera Material type: Text Language: English Publication details: Boca Raton: Auerbach Publications 2014 Availability: Items available for loan: KEIC (1)Call number: 651.8 BHA. Place hold Save to lists Add to cart (remove)
517.	Image from Amazon.com	The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L. Heskett, W. Earl Sasser and Joe Wheeler by Heskett, James L Sasser, Earl W Wheeler, Joe Material type: Text Language: English Publication details: Boston: Harvard Business Press 2008 Availability: Items available for loan: KEIC (1)Call number: 659.1 HES. Place hold Save to lists Add to cart (remove)
518.	Image from Amazon.com	Harvard business review on strategic sales management by Harvard Business Review [HBR] Series: The Harvard business review paperback Material type: Text Language: English Publication details: Boston: Harvard Business School Press 2007 Availability: Items available for loan: KEIC (1)Call number: 658.81 HAR. Place hold Save to lists Add to cart (remove)
519.	Image from Amazon.com	Uncommon service: How to win by putting customer at the core of your business by Frances frei and Anne Morriss by Frei, Frances Morriss, Anne Material type: Text Language: English Publication details: Boston: Harvard Business Review Press 2012 Availability: Items available for loan: KEIC (1)Call number: 658.812 FRE. Place hold Save to lists Add to cart (remove)
520.	Image from Amazon.com	Empowered : unleash your employees, energize your customers, and transform your business by Josh Bernoff and Ted Schadler by Bernoff, Josh Schadler, Ted Material type: Text Language: English Publication details: Boston: Harvard Business School Publishing 2010 Availability: Items available for loan: KEIC (1)Call number: 658.4 BER. Place hold Save to lists Add to cart (remove)