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	1.	The service management course: cases and readings by W. Earl Sasser, Jr, Christopher W.L. Hart and James L. Heskett by Sasser, W. Earl Hart, Christopher W.L Heskett, James L Material type: Text Language: English Publication details: New York: Free Press 1991 Availability: Items available for loan: KEIC (1)Call number: 658.804 SAS. Place hold Add to cart (remove)
	2.	Service breakthroughs: changing the rules of the game by James L. Heskett, W. Earl Sasser, Jr., and Christopher W. L. Hart by Heskett, James L Hart, Christopher W. L Sasser, W. Earl Material type: Text Language: English Publication details: New York: Free Press 1990 Availability: Items available for loan: KEIC (1)Call number: 658.812 HES. Place hold Add to cart (remove)
	3.	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text Language: English Publication details: New York: The Free Press 1997 Availability: Items available for loan: KEIC (1)Call number: 658.812 HES. Place hold Add to cart (remove)
	4.	Managing in the service economy by James L. Heskett by Heskett, James L Material type: Text Language: English Publication details: Boston: Harvard Business School Press 1986 Availability: Items available for loan: KEIC (1)Call number: 658 HES. Place hold Add to cart (remove)
	5.	The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L. Heskett, W. Earl Sasser and Joe Wheeler by Heskett, James L Sasser, Earl W Wheeler, Joe Material type: Text Language: English Publication details: Boston: Harvard Business Press 2008 Availability: Items available for loan: KEIC (1)Call number: 659.1 HES. Place hold Add to cart (remove)

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