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1.	Image from Amazon.com	Marketing services: competing through quality by Leonard L. Berry and A. Parasuraman by Berry, Leonard L Parasuraman A Material type: Text Language: English Publication details: New York: Free Press 1991 Availability: Items available for loan: KEIC (2)Call number: 658.804 BER, ... Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Service breakthroughs: changing the rules of the game by James L. Heskett, W. Earl Sasser, Jr., and Christopher W. L. Hart by Heskett, James L Hart, Christopher W. L Sasser, W. Earl Material type: Text Language: English Publication details: New York: Free Press 1990 Availability: Items available for loan: KEIC (1)Call number: 658.812 HES. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Internet marketing by Jagdish N. Sheth, Abdolreza Eshghi and Balaji C. Krishna by Sheth, Jagdish N Eshghi, Abdolreza Krishna, Balaji C Material type: Text Language: English Publication details: Fort Worth: Harcourt College Publishers 2001 Availability: Items available for loan: KEIC (1)Call number: 658.84 SHE. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Managing service as a strategic profit center by Donald F. Blumberg by Blumberg, Donald F Material type: Text Language: English Publication details: New York: Mcgraw-Hill, Inc. 1991 Availability: Items available for loan: KEIC (1)Call number: 658.112 BLU. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Marketing myths that are killing business : the cure for death wish marketing by Kevin J. Clancy and Robert S. Shulman by Clancy, Kevin J Shulman, Robert S Material type: Text Language: English Publication details: New York: McGraw-Hill Inc. 1993 Availability: Items available for loan: KEIC (2)Call number: 658.8 CLA, ... Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	Logistical management : the integrated supply chain process by Donald J. Bowersox and David J. Closs by Bowersox, Donald J Closs, David J Material type: Text Language: English Publication details: New York: Oxford University Press 2000 Availability: Items available for loan: KEIC (1)Call number: 658.84 BOW. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Retailing management by Michael Levy and Barton A. Weitz by Levy, Michael Weitz, Barton A Edition: 4th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2001 Availability: Items available for loan: KEIC (1)Call number: 658.87 LEV. Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com	Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml and Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2003 Availability: Items available for loan: KEIC (5)Call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
9.	Image from Amazon.com	Customer service secrets by Peter Economy by Economy, Peter Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2004 Availability: Items available for loan: KEIC (1)Call number: 658.812 ECO. Place hold Save to lists Add to cart (remove)
10.		Retailing management by Michael Levy and Barton A. Weitz by Levy, Michael Weitz, Barton A Edition: 5th ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2003 Availability: Items available for loan: KEIC (5)Call number: 658.87 LEV, ... Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com	Let there be light : the genesis of ICFAI by V. Pattabhi Ram by Ram, V. Pattabhi Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 1996 Availability: Items available for loan: KEIC (2)Call number: 338.04 RAM, ... Place hold Save to lists Add to cart (remove)
12.	Image from Amazon.com	Marketing management by Rajan Saxena by Saxena, Rajan Edition: 5th reprint ed. Material type: Text Language: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2001 Availability: Items available for loan: KEIC (3)Call number: 658.802 SAX, ... Place hold Save to lists Add to cart (remove)
13.	Image from Amazon.com	Marketing channels : infomercials and the future of television marketing by Craig Robert Evans by Evans, Craig Robert Material type: Text Language: English Publication details: Englewood Cliffs: Prentice Hall 1994 Availability: Items available for loan: KEIC (1)Call number: 659.143 EVA. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	The discipline of market leaders : choose your customers, narrow your focus, dominate your market by Michael Treacy and Fred Wiersema by Treacy, Treacy Wiersema, Fred Material type: Text Language: English Publication details: New York: Addison Wesley Publishing Company 1995 Availability: Items available for loan: KEIC (1)Call number: 658.8 TRE. Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com	Customers mean business : six steps to building relationships that last by James A. Unruh by Unruh, James A Material type: Text Language: English Publication details: Reading: Addison-Wesley Publishing Company 1996 Availability: Items available for loan: KEIC (2)Call number: 658.812 UNR, ... Place hold Save to lists Add to cart (remove)
16.	Image from Amazon.com	The customer driven company : moving from talk to action by Richard C. Whiteley by Whiteley, Richard C Material type: Text Language: English Publication details: Massachusetts: Perseus Books 1991 Availability: Items available for loan: KEIC (1)Call number: 658.812 WHI. Place hold Save to lists Add to cart (remove)
17.	Image from Amazon.com	Retailing by Tony Kent and Ogenyi Omar by Kent, Tony Omar, Ogenyi Material type: Text Language: English Publication details: New York: Palgrave Macmillan 2003 Availability: Items available for loan: KEIC (1)Call number: 658.87 KEN. Place hold Save to lists Add to cart (remove)
18.	Image from Amazon.com	Retailing : critical concepts : retail practies and operations : Vol. 3 by Findlay, Anne M. (ed.) Sparks, Leigh (ed.) Material type: Text Publication details: London: Routledge, 2001 Availability: Items available for loan: KEIC (1)Call number: 658.87 RET. Place hold Save to lists Add to cart (remove)
19.	Image from Amazon.com	Retailing : critical concepts : retail practies and operations by Findlay, Anne M. (ed.) Sparks, Leigh (ed.) Material type: Text Publication details: London: Routledge, 2001 Availability: Items available for loan: KEIC (1)Call number: 658.87 RET. Place hold Save to lists Add to cart (remove)
20.	Image from Amazon.com	Auditing your customer service by John Leppard and Liz Molyneux by Leppard, John Molyneux, Liz Material type: Text Language: English Publication details: London: Routledge 1994 Availability: Items available for loan: KEIC (1)Call number: 658.812 LEP. Place hold Save to lists Add to cart (remove)